The Official Site of Summitsoft Corporation - Creators of the Logo Design Studio Software



		Frequently Asked Questions Here you can find answers to the most common questions involving the use of several Summitsoft software applications. Simply click on a link below that corresponds to the product you are using. If you cannot find a solution to your problem through any of these FAQ questions and answers, please click HERE to send a free email to our Technical Support Team for further assistance. Please include product name, your operating system, problem description, and any other relevant information that may help our technical support team find the proper solution in a timely manner › RAPID BACKUP › SYSTEMTECH XP › LOGO DESIGN STUDIO › 2000 FONTS / ESSENTIAL OFFICE FONT PACK › 2000 FONTS / POWER TEXT 3D PACK › BUSINESS CARDS PLUS LETTERHEAD AND ENVELOPES › LABEL DESIGNER DELUXE RAPID BACKUP Q. Why do I need Rapid Backup? A. Can you imagine losing everything on your computer forever? Rapid Backup provides a quick and easy way to backup everything important to you that has been stored on your computer including: your downloaded music (protect your investment in iTunes music for your iPod, or other downloaded music from other sources), digital photos (pictures you've taken and transferred to your PC, or photos that have been emailed to you by friends and family), and important data (tax and financial records, documents and files, emails, or your entire system registry). Q. I installed Rapid Backup, now what? A. The installation should have created two desktop shortcut icons: Rapid Backup Advanced, and Rapid Backup Wizard. Before you begin, we recommend you create a new folder for saved backups, either on your desktop or in your My Documents folder (example folder name: My Backups). When this is done, open the Rapid Backup Wizard to get started. You will need to create a backup set (determine what you want to backup) before you can do anything else. Rapid Backup comes with 3 predefined backup sets (My Documents, My Emails, Registry and Windows settings) and, of course, you can select specific folders or files to backup. In the FILTER DATA window, we recommend you skip to the next step, unless you know you only want to backup files with a certain extension (for example: .doc, .jpeg, .xls). After this, you will need to tell Rapid Backup where to save the backup set it creates; if you followed our above recommendations, then just pick the My Backups folder on your desktop or in your My Documents folder. Finish the rest of the steps, and your backup set will be complete. Q. How do I backup my music (iTunes, MP3s, etc.) and photos? A. Follow these steps to easily backup your music and picture files: 1) Open the Rapid Backup Wizard and choose New Backup set. 2) In the What do you want to back up? window, choose Drive, folders or files and then click the “Next” button. 3) The Select drive or folder window will now open. The standard location of your My Music and My Pictures folders is in My Documents. Click the + sign next to My Documents to expand its subfolders and then check the My Music and My Pictures boxes. Now click the “Next” button. 4) Unless you are familiar with file extensions, just click the “Next” button in the Filter data window. 5) In the Backup destination window, choose a directory folder to save your music and picture files to. If you followed our above example, choose the My Backups folder on your desktop or in your My Documents folder. If you have not done this step, then we recommend you click the Create new folder button. When the folder window opens choose Desktop in the top Parent folder dropdown box and then type in “My Backups” in the New Folder Name box. Now click OK, and the “Next” button to move to the next step. 6) Type in a name for your backup (i.e. Music and Pictures) and a description if you want (i.e. date, picture or music categories). Click the “Next” button. 7) In the Finish window, check the Save data now box and choose Normal (full) as the Backup type. Now click the “Finish” button. Your backup has now been compressed and saved in the My Backups folder on your desktop (if you chose to follow our example above). You can use any CD/DVD burning software to burn this backup file to disc (most computers include this software), or you can use the Advanced features of Rapid Backup to burn your backup to CD or DVD. To do this, see the FAQ question below titled "I've created my backup set, but how do I backup to a disc (CD, DVD)?". Q. I've created my backup set, but how do I backup to a disc (CD, DVD)? A. Follow the steps below to backup to a disc: 1) Click the Advanced button in the Rapid Backup Wizard. When the new window opens, go to File>File Burner. 2) Choose Yes if an information window opens asking "No archive file found in the burning stage area, do you wish to continue?". 3) When File burner window opens, click Add files and browse through the “Look in” dropdown box to find your backup set (in our example, this would be located in Desktop>My Backups>Music and Pictures…). This will be a zipped file with a .zip ending to your file name. Choose the backup set and click the “Open” button. 4) When the backup file appears in the File burner window you can now choose the “Burn” button at the top of the window (make sure you have a blank CD or DVD in your computer’s writable disc drive, or a rewritable disc that has enough space on it to handle the size of your backup set). 5) The burner will now process and finalize your backup disc. When this is done, the disc should eject and a message will briefly appear in the lower section of the File burner window stating the process is done. You can now close out of Rapid Backup. REMOVE THE DISC and store it in a safe place! >Top SYSTEMTECH XP Q. I installed SystemTech XP, now what? A. The first thing you should do prior to using SystemTech XP is to create a system restore point using the program. System Restore is found under the Maintenance section of the program; just follow the simple instructions to create a recovery point on your system to restore your PC to an earlier point. Use System Restore to undo changes that can occur with new software installations or virus attacks. It is recommended that you create system restore points on a regular basis to prevent you from reinstalling Windows if something goes wrong on your computer. Just enter the name of your restore point or accept the default one which includes the date and time of creation, and then click Create. An information dialog box will open letting you know a restore point was created. Q. How do I restore my system to a previous state using System Restore? A. To restore your system to a previous state, simply click Restore in the main application window. The standard Windows System Restore application will open and you will need to choose the first checkbox: Restore my computer to an earlier time. You will now see a calendar with a list of available restore points on each selected day (Windows also randomly creates restore points, so you may have quite a few restore points available). Just select the date on the calendar and choose your restore point from the list. Now click Next and a confirmation window should appear informing you that the Restore process requires you to reboot your computer to apply all settings. Be sure to close all programs prior to restoring your system. When you are ready just click Next to reboot your system. When the computer is restarted, an information window will appear letting you know that Restoration is complete; you can then choose another restore point or undo the current restoration if your system restore is ineffective. NOTE: Any programs that were installed after the restore point you select will no longer be available on your system, but any saved files and folders will remain. >TOP LOGO DESIGN STUDIO Q. How do I update Logo Design Studio? A. Open the program and go to Help>Check For Product Update. Q. Where can I find out more about Logo Design Studio? A. Just visit the Logo Design Studio website . Here you will find product features, detailed FAQs, and user forums among other things. If you still cannot find what you are looking for, just contact Summitsoft with your question! >TOP 2000 FONTS / ESSENTIAL OFFICE FONT PACK Q. I ran the installation from the CD, but I don't see any new fonts. A. The installation on the CD only installs the Font Manager application. Summitsoft recommends downloading and installing the new Advanced Font Manager (if it is currently not installed) located at: http://www.summitsoftcorp.com/afmdownload.asp The fonts available on the disc (the font disc should still be in the drive) are located in the left window. Simply browse through these selections until you find one you want to work with. Then click on Install “NAME” Font. The font will then be installed and will be available in the font dropdown list in your other applications. Q. How do I use the fonts in other applications? A. To access the fonts in other applications you must first install the fonts. Summitsoft recommends downloading and installing the new Advanced Font Manager (if it is currently not installed) located at: http://www.summitsoftcorp.com/afmdownload.asp Once you have the Advanced Font Manager installed, you will still need to keep your font disc in the drive to have access to those fonts for installation. To open the Advanced Font Manager, go to the Start Menu and select Programs-> Summitsoft Advanced Font Manager-> Fontmgr.exe. The fonts available on the disc (the font disc should still be in the drive) are located in the left window. Simply browse through these selections until you find one you want to work with. Then click on Install “NAME” Font. The font will then be installed and will be available in the font dropdown list in your other applications. Note: It is not recommended to have more than 500 fonts installed on your system at any time. Installing over 500 fonts can seriously degrade your system performance. Therefore, only install those fonts that you will be using. Q. After installing fonts my system fonts are now just a bunch of symbols. A. To restore your system click on the My Computer icon, click on Control Panel, open up your Fonts folder, then close down all applications until only your desktop remains and restart your computer. This should restore your system to its previous setting. To use your fonts without this happening again, download Summitsoft’s new Advanced Font Manager located at: http://www.summitsoftcorp.com/afmdownload.asp Once you have the Advanced Font Manager installed, you will still need to keep your font disc in the drive to have access to those fonts for installation. To open the Advanced Font Manager, go to the Start Menu and select Programs-> Summitsoft Advanced Font Manager-> Fontmgr.exe. The fonts available on the disc (the font disc should still be in the drive) are located in the left window. Simply browse through these selections until you find one you want to work with. Then click on Install “NAME” Font. The font will then be installed and will be available in the font dropdown list in your other applications. Note: It is not recommended to have more than 500 fonts installed on your system at any time. Installing over 500 fonts can seriously degrade your system performance. Therefore, only install those fonts that you will be using. Q. Whenever I attempt to install fonts, I get a message that the font cannot be found and that I should make sure the CD is in the drive, which it is. A. Download Summitsoft’s new Advanced Font Manager located at: http://www.summitsoftcorp.com/afmdownload.asp Once you have the Advanced Font Manager installed, you will still need to keep your font disc in the drive to have access to those fonts for installation. To open the Advanced Font Manager, go to the Start Menu and select Programs-> Summitsoft Advanced Font Manager-> Fontmgr.exe. The fonts available on the disc (the font disc should still be in the drive) are located in the left window. Simply browse through these selections until you find one you want to work with. Then click on Install “NAME” Font. The font will then be installed and will be available in the font dropdown list in your other applications. Note: It is not recommended to have more than 500 fonts installed on your system at any time. Installing over 500 fonts can seriously degrade your system performance. Therefore, only install those fonts that you will be using. >TOP 2000 FONTS / POWER TEXT 3D PACK Q. I have the font CD in the drive, but I get a message that the font cannot be found. A. Download Summitsoft’s new Advanced Font Manager located at: http://www.summitsoftcorp.com/afmdownload.asp Once you have the Advanced Font Manager installed, you will still need to keep your font disc in the drive to have access to those fonts for installation. To open the Advanced Font Manager, go to the Start Menu and select Programs-> Summitsoft Advanced Font Manager-> Fontmgr.exe. The fonts available on the disc (the font disc should still be in the drive) are located in the left window. Simply browse through these selections until you find one you want to work with. Then click on Install “NAME” Font. The font will then be installed and will be available in the font dropdown list in your other applications. Note: It is not recommended to have more than 500 fonts installed on your system at any time. Installing over 500 fonts can seriously degrade your system performance. Therefore, only install those fonts that you will be using. >TOP BUSINESS CARDS PLUS LETTERHEAD AND ENVELOPES Q. I am having problems printing documents from this application. A. Please use the Update Wizard to download and install the version 1.1 update that is now available for this product. Q. How do I run the Update Wizard to check for updates for this product? A. From your Windows Start menu, select Programs->Summitsoft->First Impression Business Software-> Update Business Cards, Letterhead & Envelopes. Click on the update and follow the instructions to download the latest version of Business Cards, Letterhead & Envelopes. Q. Does this program support other business cards besides Avery? A. Yes, you can use other business cards but you will have to set up the page manually. Use the Create Custom button when presented with the list of Avery papers. Q. I would like to use an existing business card to update or create new ones? A. Use a scanner to get an image of your current business cards. Then simply create a new card in Business Cards Plus Letterhead and Envelopes and place the image as a background image on the card. If you simply want to reuse the background portion of your current cards, you could use an application like Microsoft Paint to edit the scanned image and remove the text. Then perform the same operation of inserting this image as a background image in our application, using the Text Box objects to add new text to your cards. >TOP LABEL DESIGNER DELUXE Q. How do I make a basic label? A. To create a basic label with just text, simply select Text Box from the Insert menu and then press and hold the left mouse button in the label area. Then drag the mouse to set the size of the Text Box. When the box is at the desired size, release the left mouse button. Then, with this Text Box selected you can just start typing your text. You can then use this same approach to add other objects to your label, such as Images. Q. How do I choose my label paper? A. After selecting to create a new label, you will be presented with a dialog box that lets you choose the Avery or NEATO label paper stock that you will be printing to. If you are using a different brand of paper stock you can select the one that you want that is closest in size and then press the Create Custom button. This will bring up another dialog box that will allow you to enter the information about how the labels are positioned on your paper stock. If you are using Avery or NEATO paper stock for your labels, you can simply select the corresponding entry in the list and press the OK button. This will create a blank label where you can create your layout. Q. How do I create multiple labels on one sheet? A. Use the Data Field objects to pull various pieces of information from your records at print time. You can use them to setup the variable areas of text on your label. To work with the Data Field objects to create a mailing label: 1) Select "Data Field" from the "Insert" menu 2) You will be presented with a dialog that lets you choose the area of information to pull from each printed record at print time. 3) If you want to pull multiple pieces of information from your records you will want to use a Multi-valued field, for instance "Standard Mailing Address". To do this select the radio button next to the "Multi-valued Fields:" label. 4) The dropdown list will then be enabled, allowing you to choose from preset or custom multi-valued fields. 5) Select the type of field you wish to place on your label (just use the default of "Standard Mailing Address" if you are unsure at this point. 6) Press the "OK" button. 7) Now you will need to place this object on your label as you would any of the other types of objects. Left-click your mouse button and hold, then drag the mouse to create the rectangular area that you want this object to fill (you can reposition it later). 8) Release the left mouse button. 9) You should now see an object with the text "<Standard Mailing Address>" (this will differ depending on your choice from step 5). 10) At this point your label is now configured to pull the pieces of information detailed in the Standard Mailing Address template, which is: <First Name> <Last Name> <Address> <Address2> <City>, <State> <ZIP Code> (NOTE: If a record to be printed does not contain a value for a particular field, it will be left blank) 11) In order to provide the necessary information for a Data Field object to use at print time you need to create one or more records to contain that information. This can be done by choosing "Manage" from the "Records" menu. 12) Once your records have been created, you can print or preview your labels by choosing either "Print..." or "Print Preview..." from the "File" menu. 13) When you are presented with the "Print" dialog after selecting one of these actions, you will need to make sure that the "Use Records" check box is checked. Then press the "OK" button. 14) As the labels are being printed (or drawn for preview) the Data Field objects will walk through the selected records and pull the necessary information from the record fields and place them on the label according to the selected template. >TOP*